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Shipping & Store Policies
|WE ARE CURRENTLY CLOSED FOR SUMMER VACATION.
The website is open for those who would like to order during our closure. All orders will be processed in the order they were received when we reopen on September 1, 2017.
For a limited time, we are offering FREE ONE-WAY SHIPPING on all products in our store. Anything that weighs 16 ounces or less will ship by USPS First Class Mail Parcel (2-5 day). Anything over 16 ounces will ship by USPS Priority Mail (2-3 day). Buyer pays for return shipping.
NO INTERNATIONAL SHIPPING
Shipping Fees - U.S.A. Retail Orders Only WITHIN THE CONTIGUOUS UNITED STATES.
Turn Around Time
All orders ship by USPS Priority Mail 2-3 day delivery once the order is completed. Ready-Made items will ship within 2-5 business days, and custom orders 7-10 business days, not counting weekends and holidays
$00.01-$50.00 = $6.50 PADDED ENVELOPE FOR SOAP, TINS AND TEALIGHTS ONLY. This option is only for the small stuff that cannot break.
This shipping option is for small items that ship well on their own. Please do not choose this option for pillars, votives, naked tealights or anything in a glass jar. They will most likely break in transit. We will have to contact you for the extra shipping fees if you choose this option by mistake.
$00.01-$50.00 = $12.40
$50.01-$100.00 = $17.05
$100.01-$200.00 = $20.00
$200.01-$300.00 = $30.00
$300.01-$400.00 = $40.00
$400.01-$500.00 = $50.00
$500.01-$600.00 = $60.00
$600.01-$700.00 = $70.00
$700.01-$800.00 = $80.00
$800.01-$900.00 = $90.00
Shipping fees are subject to change without notice.
* The shipping fee does not include optional insurance. You may purchase this at checkout for a small fee. The fee is already attached to the regular fee.
**** Shipping fees are non-refundable, see below. ****
* Optional Insurance Coverage
Insurance covers your packages in case of mishandling or lost packages by the shipping carrier. If your package has damages, please go to your nearest U.S. Postal Service office and file a claim to get a refund. The postal service may not cover melted candles. It is at your own discretion if you order during heat spells. We will no longer be shipping replacements for damages not caused by us. We are very careful in packaging our products and we use alot of packing materials to insure they arrive undamaged. However, it is out of our control if a box is dropped or lost in transit.
$00.00 - $50.00 = FREE
$50.01 - $100.00 = $2.30
$100.01 - $200.00 = $2.85
$200.01 - $300.00 = $4.75
$300.01 - $400.00 = $5.80
$400.01 - $500.00 = $6.85
$1.05 additional for each $100.00
*****Shipping fees are non-refundable.******
We offer shipping refunds only in the event you are overcharged by more than $3.00 over the USPS flat rate shipping fees. Shipping is a way of life when shopping online. If you want your items shipped to your door you must pay a fee for this service. Most times our shipping fees are accurate to the cent. We calculate the shipping fee based on the dollar amount of goods we need to ship. There are many variables such as quantity, price, size, and weight. We have items that need extra care when packing, such as fragile glass, or soft lotion bars. The extra packing materials will add weight and bulk to your package, therefore calculating a shipping fee is best done with a tierd schedule. If we undercharge, we will cover the rest for you. If we overcharge, we will not refund the difference, as this creates excess work and bookkeeping fees. If we lower our shipping fees we would have to increase our prices. We find it better to send samples and goodies to make up for any shipping burdens. We hope you agree!
Reshipping is at the customers own expense for returns, incorrect address, or undeliverable due to lack of access to a gated community or unsafe location. We have had an order that was undeliverable because the customer wasn't home to receive it and the postman felt the package could be stolen if he left it there. In this case the customer had the option of picking up the package at their local postal annex or schedule with the post office to redeliver. If the package is returned to us and you decide you don't want it redelivered, we will refund the full purchase price of your items, however we cannot refund your shipping fee.
Due to high gas prices, we no longer offer free shipping in Long Long Beach, California.
RETURNS AND REFUNDS:
Due to the nature of our business, most items are handmade and custom ordered. Upon approval, all items must be returned in new and in unused condition. Items that have already shipped must be returned within 7 days of receipt in resellable condition. Customer is responsible for all shipping charges for returned items. Shipping fees are non-refundable. We ask that you purchase insurance at checkout to protect against damages or losses in transit.
Items that have not yet been shipped will be fully refunded. Customer must call us within 3 days of shipment to report returns and send back to us within 7 days. We are not responsible for damaged items.
Candle orders that are shipped during the hot summer months are ordered at your own risk, and could possibly arrive melted from sitting in a hot truck. Melted wax is only a cosmetic defect and should not affect the way your candle burns.
If you purchased insurance, you may file a claim with your local United States Postal Service office for a refund. However, the post office may not be liable for damages occuring from melted wax.
When purchasing a large candle, you must have some experience burning large candles, as they take many hours to liquify to the edges. We will not replace tunneling candles if you are not allowing them to burn properly. You must always allow them to burn long enough so the liquid melt pool reaches the edge of the glass.
We are not responsible for soot damage, wax spillage, color dye staining, bodily injury, property damages or fees of any kind. Lighting the candles is at your own risk. Natural cotton wicks will smoke if they are not trimmed regularly. Soylar Candles is not responsible for any damage resulting from customer negligence or customer use. Burning candles is the sole responsibility of the consumer. Remember, you are playing with fire. Burn candles at your own risk. We always place our candles on a heat safe surface or plate. Glass can shatter from the heat of the flame. If you don't trim your wicks regularly the glass gets hot and could shatter and result in fire. Keep wicks trimmed 1/8" to no longer than 1/4" inch. Always keep within sight and away from children and pets.
Soylar Candles is not responsible for any damage, injury, or loss of any kind due to your use of any product purchased from Soylar Candles. Our maximum liability to you is the amount you paid for the product within our return policy time frame. Your purchase from Irene Guoz, Soylar Candles, SoylarCandles.com and SoylarCandles.net or any other affiliation with Soylar Candles Company signifies your acceptance of this information and policies. Every candle comes with a warning label attached to the bottom of each jar.
Always keep wicks trimmed to 1/8" and no longer than 1/4" to keep candles from smoking and to prevent excess heat from cracking the glass containers.
We respect the privacy of our customers, and we will never share, sell, trade or rent your personal information. We will not spam your e-mail or offer telemarketing specials. We will never call you over the phone to offer sales pitches. Our newsletter goes out on a maximum quarterly basis or less.
The only time Irene will call your telephone number is to confirm any details that relate to your current order, such as scheduling a pick up, or if you left out any important shipping information, etc. A month after your order is shipped, you may receive a customer feedback e-mail to ask about your experience with Soylar Candles. Your response is completely optional and you will not receive another feedback e-mail.
We accept payments by PayPal, in U.S. currency with U.S. bank accounts. You do not need to have a PayPal account to use PayPal, just proceed as a guest.
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